Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Gadget N Gadget (“GNG”, “we”, “us”, “our”) collects, uses, discloses, retains, and protects personal data when you visit or use https://www.gadgetngadgetbd.com/ (“the Site”).

By accessing or using the Site, you consent to the terms of this Privacy Policy.
If you do not agree, please discontinue using the Site.

This Privacy Policy complies with:

• Bangladesh Digital Security Guidelines

• GDPR (General Data Protection Regulation)

• CCPA (California Consumer Privacy Act)

• Global e-commerce privacy standards

---

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

• Visitors browsing our website

• Customers placing orders

• Users creating accounts

• Newsletter subscribers

• SMS marketing subscribers

• Social media interactions

• Online payment users

• Chat support interactions

• Tracking, analytics, and advertising users

It applies to all data collected both online and offline.

---

3. INFORMATION WE COLLECT

We collect data in the following categories:

---

3.1 Personal Identifiable Information (PII)

Collected when you register, place orders, or contact support:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Login credentials (hashed & encrypted)

• Account history

• Communication preferences

---

3.2 Payment Information

Processed exclusively by secure third parties (SSLCommerz, Nagad, bKash, banks, card processors).
We do not store:

• Full card numbers

• Mobile wallet PINs

• CVV codes

• Online banking credentials

We only receive:

• Payment confirmation

• Transaction reference ID

• Payment status

---

3.3 Device & Technical Information

Collected automatically:

• IP address

• Device type

• Operating system

• Browser type

• Unique device identifiers

• Login timestamps

• Session duration

• Referring URLs

• Crash logs

• Security logs

---

3.4 Behavioral & Interaction Data

Collected through cookies, pixels, and analytics:

• Pages viewed

• Time spent per page

• Add-to-cart behavior

• Search terms

• Product preferences

• Clickstream data

• Interaction with ads

• Heatmap interactions (if enabled)

---

3.5 Transactional Data

• Order details

• Product selections

• Payment method

• Order history

• Delivery status

• Invoices & receipts

---

3.6 Marketing & Communication Data

• Newsletter subscription status

• SMS/Email marketing preferences

• Chat conversation logs (Messenger, WhatsApp, Tawk.to)

• Feedback and reviews

---

3.7 Third-Party Data

We may receive additional data from:

• Facebook, Google, TikTok (if you log in or interact)

• Delivery partners (delivery status)

• Payment processors

• Advertising platforms

• Social media platforms

---

4. HOW WE USE YOUR INFORMATION

We process your information for the following purposes:

---

4.1 Service Delivery

• To create and manage user accounts

• To process and fulfill orders

• To coordinate delivery

• To send order confirmations

• To provide customer support

---

4.2 Marketing & Advertising

• To send newsletters and promotional messages

• To conduct SMS campaigns

• To personalize product recommendations

• To run retargeting ads

• To analyze campaign performance

---

4.3 Analytics & Website Performance

• Improve website speed and usability

• Enhance security

• Identify system issues

• Understand user behavior

---

4.4 Security & Fraud Prevention

• Detect unauthorized access

• Validate user identity

• Prevent fraudulent transactions

• Maintain logs for audit purposes

---

4.5 Legal & Regulatory Requirements

• Maintain financial records

• Comply with tax and audit laws

• Respond to legal requests

---

5. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANT)

We process data under the following bases:

• Contractual Necessity: To fulfill orders.

• Legitimate Interests: Marketing, analytics, security logs, fraud prevention.

• Consent: Email/SMS marketing, cookies.

• Legal Obligation: Maintaining financial records.

---

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies categorized as:

---

6.1 Essential Cookies

Required for:

• Shopping cart

• Account login

• Secure checkout

• Session management

Cannot be disabled.

---

6.2 Functional Cookies

Used for:

• Saving preferences

• Improving user experience

---

6.3 Analytics Cookies

Used by:

• Google Analytics

• Facebook Pixel

• TikTok Pixel

For performance insights.

---

6.4 Advertising Cookies

Used to:

• Serve personalized ads

• Retarget users

• Measure campaign success

---

7. HOW WE SHARE YOUR INFORMATION

We share only essential data with:

---

7.1 Delivery & Logistics Partners

• Sundarban

• SA Paribahan

• Pathao Courier

• Steadfast

• Others

They receive:
Name, Address, Phone, Order details.

---

7.2 Payment Processors

• SSLCommerz

• bKash

• Nagad

• Rocket

• Bank gateways

They receive:
Mobile number, payment amount, transaction ID.

---

7.3 Marketing & Analytics Partners

• Meta (Facebook/Instagram)

• Google

• TikTok

• Email/SMS services

---

7.4 Technology Partners

• Hosting providers

• Cloud storage services

• CRM & ERP systems

• Chat support providers

---

7.5 Legal Authorities

Only if required by law.

---

8. INTERNATIONAL DATA TRANSFERS

Your data may be stored and processed in:

• Bangladesh

• Singapore

• USA

• Europe

depending on where our service providers operate.

Transfers comply with GDPR transfer mechanisms.

---

9. DATA RETENTION POLICY

We retain data as follows:

• Account information: As long as your account is active

• Order history: 7–10 years (audit & tax law requirement)

• Marketing data: Until you unsubscribe

• Device logs: 12–24 months

• Chat logs: 6–12 months

After retention periods, data is securely deleted or anonymized.

---

10. SECURITY MEASURES

We implement:

• SSL encryption

• Firewall protection

• Access control management

• Encrypted password storage (hashing + salting)

• Regular vulnerability scans

• Fraud detection alerts

• IP/device monitoring

No method is 100% secure, but we follow industry best practices.

---

11. YOUR RIGHTS

Depending on your location, you may have:

• Right to access data

• Right to correct data

• Right to delete data

• Right to restrict processing

• Right to data portability

• Right to withdraw consent

• Right to opt-out of marketing

• Right to lodge a complaint

Contact: gadgetngadgetbd@gmail.com

---

12. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 13.

If such data is found, we delete it immediately.

---

13. ACCOUNT SECURITY & RESPONSIBILITY

Users are responsible for:

• Keeping passwords secure

• Not sharing login details

• Reporting suspicious activity

We are not liable for unauthorized access due to user negligence.

---

14. CHANGES TO THIS POLICY

We may revise this Privacy Policy periodically.

Updates will be posted with a new date.

Continued use of the Site constitutes acceptance of changes.

---

15. CONTACT INFORMATION

For privacy matters, contact:

Gadget N Gadget
Email: gadgetngadgetbd@gmail.com
Phone: +8801976270004
Website: https://www.gadgetngadgetbd.com/