Gadget N Gadget Refund Policy

We are committed to ensuring customer satisfaction. Below are the detailed refund policies and procedures of Gadget N Gadget:

Refund Conditions & Process

Advance Payment Refund:
Advance payments made for orders are generally non-refundable. However, if we fail to deliver the product within the committed timeframe, or if there is any issue related to logistics or inventory from our end, the refund process will be initiated and completed within 3 to 10 business days.

Refund Method:
Refunds will be processed through the same payment method used at the time of purchase (e.g., SSL payment gateway, Mobile Financial Services—bKash/Nagad/Rocket, or Bank Transfer).

Refund Processing Time

• MFS (bKash/Nagad/Rocket): Within 3 business days

• Bank Transfer: Within 5 business days

• SSL Payment: Within 10 business days

Note: The above timeframe applies only to business days. Weekly holidays and government holidays are not included.

Product Return & Verification for Refund

For Showroom Purchases:
For products purchased directly from an outlet, customers must first contact our support team. After returning the product to our care center and completing the verification process, the refund procedure will begin.

For Online Order Cancellations:
If a customer cancels an online order (pickup or delivery), the refund process will begin from the date of cancellation.

For Courier Deliveries:
If a product is returned via courier, the refund process will begin from the date of successful verification after the product reaches us and is deemed eligible for refund.

Gadget N Gadget Return Policy

We aim to ensure a satisfactory experience for every customer. Therefore, we accept returns for most products under specific conditions.

Return Eligibility

To initiate a return request, the following conditions must be met:

• Return request must be made within 72 hours of receiving the product.

• The product must be unused, in original condition, and with original packaging intact.

• Certain items are non-returnable (e.g., discounted products, screen protectors, campaign gifts, or promotional items).

• Only products that cannot be resolved under our warranty policy will be eligible for return.

• For online orders, a complete and uninterrupted unboxing video must be submitted for return claims.

Return Process

To start a return:

1. Contact our Customer Support team.

2. Provide your order number, reason for return, and details of the product(s) you wish to return.

3. Our team will guide you through the necessary steps.

Return Shipping Guidelines

• Return shipping costs are generally borne by the customer.

• However, if we send the wrong product or deliver a defective item, Gadget N Gadget will bear the return shipping cost.

• Before sending the product, a complete packaging video must be recorded for safety and documentation.

Return Shipping Method

• Outside Dhaka: Via Sundarban Courier Service.

• Inside Dhaka: Directly to the nearest Gadget N Gadget care outlet.

Policy Changes

Gadget N Gadget reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

Important Notes

• Refunds are not applicable if a customer refuses to receive the product or requests a return due to personal preference or change of mind after delivery.

• This Return Policy is part of the general Terms & Conditions of Gadget N Gadget. By purchasing through our website, showroom, or social media platforms, you acknowledge that you have read, understood, and agreed to these policies.

For any questions or further clarification, please contact our Customer Support team.